Returns and Warranties

Thank you for visiting our site. Here you will find lots of important information about how digital downloads and physical shipping terms are dealt with. We strive to give you the best and most fair customer service in the world!

Digital downloads that expose the hyperlink after you purchase are non refundable. It is because you will always have access to the link after purchasing.

Physical shipment of the goods, where the tracking ID shows DELIVERED are non refundable. This is because we will use USPS to ship and they will give a DELIVERED tracking status which means it arrived in a safe place.

Physical shipment of the goods, where the tracking ID status is – “perpetually not arrived”, “held in customs”, or “lost”, will received a refund if it is 20 days from the shipped date. If the customer has not notified us of a product that has not arrived after 20 days from the shipped date, but within 60 days, we will give 50% refund. If it is not satisfactory, we will only deliver a credit or option to buy a digital product since the mailing address is not deliverable.

Disputes or Contact

Please contact us at info@valleypressbooks.com or call 604-771-7098.

Bulk class room Sales and Discounts

For bulk sales of digital goods, we offer great deals! contact us directly either at info@valleypressbooks.com or call 604-771-7098